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North State Medical Center (NSMC) firmly believes that the best medical care is provided not in episodic, illness-oriented care—but through patient-centered, physician-guided care that encompasses and values both the art and science of medicine. With that said, unbeknownst to most, our staff and administration have worked tirelessly to help improve patient care. On July 2016, NSMC staff and administrator embarked on a yearlong project: Patient Centered Medical Home (PCMH) Recognition.

What is a Patient Centered Medical Home?

A Patient Centered Medical Home is a model of care that emphasizes care coordination and communication to transform primary care into “what patients want it to be.”

A PCMH puts patients at the forefront of care by building better relationships between people and their clinical care teams. Research shows that PCMHs improve quality, reduce costs and improve both practice staff and patient satisfaction. The National Committee for Quality Assurance (NCQA) helps primary care practices transform into PCMHs through its recognition program. 

We are pleased to announce…NSMC received NCQA PCMH Recognition, on September 27th, and we thankful beyond measure!

What does this mean for our patients?

Dr. Patrick Godwin, MD; Dr. Roberts Smith, MD; Dr. James Winslow, MD; Tabatha Horner, FNP; and Rebecca Dragomani, FNP, are committed to better coordinating and facilitating the care and hold himself/herself directly accountable to each patient. Therefore, our patients will:

  • Stay healthy. Patients who are treated in PCMHs tend to receive preventive services and screenings at a higher rate than patients who are not in PCMHs, helping them stay healthy.
  • Better communication. Communication with patients and their families/caregivers is a core concept of the PCMH model, which also emphasizes enhanced patient access to clinical advice and medical records.
  • Better management of chronic conditions. According to research, PCMHs are especially helpful for patients with complex chronic conditions.
  • Have a better experience. When medical home attributes are described to people, they say it is the type of care they want to receive.

What does this mean for NSMC staff and administration?

NSMC agrees to continue to:

  • advocate for and provide guidance to patients and their families
  • use evidence-based medicine and clinical decision support tools to guide decision making at the point of care based on patient-specific factors
  • provide enhanced care for all patients with or without a chronic condition
  • create an integrated, coherent plan for ongoing medical care in partnership with patients and their families
  • provide enhanced and convenient access to care through face-to-face visits, telephone calls, e-mail, and other modes of communication
  • identify and measure key quality indicators to demonstrate continuous improvement
  • promote quality of care
  • establish a safe environment in which to receive care, and protect the security of health information
  • participate in programs that provide feedback and guidance on the overall performance of the practice and its physicians
  • provide patients with the highest standards of treatment and care
  • meet and exceed patients’ satisfaction
  • provide guidance, insight, and advice that is not only informative, but also specific to each patients’ needs
  • continue to forge meaningful partnerships with patients as we coordinate and facilitate patient care and help our patients navigate complex and often confusing health care system.

As always, thank you for choosing NSMC as your Primary Care Provider!

Humbly submitted,

 

NSMC Staff & Administration

For more information about NCQA PCMH Recognition, visit  http://www.ncqa.org/programs/recognition/practices/patient-centered-medical-home-pcmh